![]() ![]() "It’s not a virus because over 50 million people use it," the customer responded. That's when the rep replied that "it's probably a virus" or "too heavy," apparently saying the download was taking up too much space. The customer assured the rep that his antivirus had not spotted anything and that his Wi-Fi network is secured. ![]() He also described the problem on reddit, saying that his 50Mbps Comcast service would initially provide 6Mbps downloads on Steam before quickly "zeroing out." Re-starting the download led to the same result.Īfter hearing a description of the problem, the Comcast rep said, "I would recommend you to make sure the Wi-Fi is secure because it could be a virus trying to get into your computer." Further Reading Comcast incompetence inspires more painful tales from customersThe customer was apparently trying to download a game through Steam when his Internet connection stopped working. ![]()
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